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Return to shopFAQ 2
Services Information
Kindly check the pricelist, if your preferred hairstylist is not on the catalog kindly send a dm.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Depending on the hairstyle and most of the time are stated in the catalog
4 to 8 weeks (advisable)
Kindly select the hairstyle and follow the steps and if your preferred hairstyle is not on the catalog, send us a dm
Deposit is required for every single appointment. No deposit no appointment
We offer all braid styles
No, we do not offer services for kids
Yes, all client is expected to come to the salon with their hair already prep before appointment for we do not offer hair wash/prep services
For human hair bulk bundle, we have color 1b, 4, 27, 30 and for French curls we have almost all colors available.
Yes, we do offer mobile service
Yes, currently strictly private classes
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, bundles are provided
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.