Privacy Policy

London Braids Boss

At London Braids Boss, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase products, book appointments or communicate with us.

Our website is https://londonbraidsboss.co.uk/.

1. Who We Are

London Braids Boss is a hair and beauty business offering hair extensions, related products and braiding services.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

Legal Business Name: [Registered Business Name / Sole Trader Name]

Trading Name: London Braids Boss

Business Address: 8 Maynard house, Perrot street, SE18 7DH, United Kingdom

Email: info@londonbraidsboss.co.uk

2. Information We Collect

Depending on how you interact with us, we may collect the following personal information:

Personal and contact information

• Full name.

• Email address.

• Telephone number.

• Billing and delivery addresses.

Order and booking information

• Products purchased.

• Order details and transaction history.

• Appointment dates and requested services.

• Customer enquiries and communications.

Payment information

Payments may be processed through secure third-party payment providers.

We may receive payment confirmation, transaction references and limited payment-related details required to manage orders and refunds. We do not intend to store full payment card details on our own systems.

Technical information

• IP address.

• Browser and device information.

• Website usage information.

• Cookie preferences, where applicable.

We may also process photographs or other information you voluntarily submit when enquiring about a hairstyle or booking a service.

3. How We Use Your Information

We use personal information to:

• Process and fulfil customer orders.

• Manage and confirm appointments.

• Arrange product deliveries.

• Respond to enquiries and provide customer support.

• Process refunds and resolve disputes.

• Maintain the security and functionality of our website.

• Meet legal, regulatory, tax and accounting obligations.

• Send marketing communications where permitted by law.

• Improve our products, services and customer experience.

4. Our Legal Basis for Processing

We process personal data where we have a valid legal basis, including:

Contractual necessity: To process orders, manage appointments and provide the products or services you request.

Legal obligation: To comply with applicable accounting, tax, consumer protection and other legal requirements.

Legitimate interests: To provide customer support, protect our business, prevent fraud and improve our operations, where these interests are not overridden by your rights.

Consent: Where required, such as for certain marketing communications, non-essential cookies or the publication of identifiable customer photographs.

Where we rely on consent, you may withdraw it at any time.

5. Sharing Your Information

We may share necessary personal information with trusted service providers, including:

• Payment processing providers.

• Delivery and courier companies.

• Website hosting and technical support providers.

• Appointment booking providers.

• Email and communications providers.

• Analytics and marketing providers, where applicable.

• Professional advisers or authorities where legally required.

These parties should only receive information necessary for their respective services and must process it in accordance with applicable legal requirements.

We do not sell your personal information.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential functions such as shopping carts, checkout sessions, website security and customer preferences.

We may also use analytics or marketing cookies to understand website activity and improve our services.

Where required by UK law, we will request your consent before placing non-essential cookies and provide a way to withdraw that consent.

Further details should be available in our [Cookie Policy / Cookie Preferences].

7. Marketing Communications

We may send promotional information about our products, special offers or braiding services where we have the necessary consent or another lawful basis to do so.

You may unsubscribe from marketing emails using the unsubscribe link provided or by contacting us directly.

We will not use your personal information for unsolicited marketing in breach of applicable law.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet-based system can guarantee absolute security.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes described in this policy, including legal and accounting requirements.

Proposed retention periods, subject to confirmation:

• Order and financial records: [Applicable accounting and tax retention period].

• Appointment records: [Retention period].

• Customer enquiries: [Retention period].

• Marketing information: Until consent is withdrawn or the information is no longer required, subject to applicable law.

• Website analytics information: According to the configured retention periods of the relevant services.

After the applicable retention period, personal data will be securely deleted or anonymised unless further retention is legally required.

10. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we will ensure that appropriate safeguards are in place as required by UK data protection law, such as applicable adequacy regulations or approved contractual safeguards.

11. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your information in certain circumstances.

• Restrict certain processing activities.

• Object to processing based on legitimate interests.

• Request transfer of your information where applicable.

• Withdraw consent where processing relies on consent.

To exercise your rights, please contact us using the details below.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.

12. Children’s Privacy

Our website is not intended for children to make purchases or bookings independently.

Where information about a child is required in connection with a service, we will handle it appropriately and in accordance with applicable data protection requirements.

13. Third-Party Websites

Our website may contain links to external websites or social media platforms.

We are not responsible for the privacy practices of independent third-party websites. We encourage visitors to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, legal requirements or data processing practices.

The latest version will be published on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

London Braids Boss

Website: https://londonbraidsboss.co.uk/

Email: info@londonbraidsboss.co.uk

Address: 8 Maynard house, Perrot street, SE18 7DH, United Kingdom

Last Updated: 23/10/2026